::: Manual informative and troubleshooting

Who's Sistemas Latinos?
Sistemas Latinos is a provider of National Internet Services and IP telephony.

Holds Sistemas Latinos Authorization of CNC (National Communications Commission) to conduct this type of activity?
Yes, Sistemas Latinos has licensed to perform these activities.

With Sistemas Latinos, I need the line telephone or Video Cable?
Not. The service requires no use their telephone line or Video Cable.

I can be connected within 24 hours?
Of course, if they so desired. There are no additional charges on the basis of connection time.

What are the minimum requirements of the PC to be able to count on the service?
PC Pentium 200 MHz or higher, OS Windows 98, NT, 2000 or XP, plate Ethernet network.

Can I connect with Latinos Systems Unix, Linux, BSD or Macintosh?
Absolutely.

How to configure the plate Network?
A technician of the company configures the network plate, nothing more needs to turn on your PC to be connected.

If you need a service technician, have any cost?
The technical service at home is no cost to the extent that the problems identified have occurred for reasons inherent in our service.

What is the speed of transfer of a letdown file?
It's difficult to ensure a transfer rate, as this depends on the properties of the file, the path that runs through the information, and the type of service contracted for connection to the Internet.

Installation Times:
Once approved the feasibility and recorded a corresponding payment to the installation of the service. Times installation will be 10 days.

What to do if the service does not work for me?
Check to see if the computer is turned on, and then if the connectivity hardware also is following the steps described in the manual service.

What if I, reviewing the above steps, not the service?
Call help desk, and one of our technicians will guide you to identify the problem.

In the event of suspension of the supply of electricity does the Internet service will continue to operate?
The service will continue to operate in the event that holds a food alternative for connectivity hardware and PC.

There is a monthly limit of Downloads and uploads?
No, Systems Latino does not impose limits, makes navigate at will.

What are the main advantages of Sistemas Latinos?
"Always On-line", ie permanent connection at high speed. -- Flat rate connection to the Internet. -- Access to services and broadband content. -- Increased security. -- Access to all services and content offered by the Internet.